Privacy Policy

This Privacy Policy explains how Leicester Boilers 24/7 (“we”, “us”, “our”) collects, uses and protects your personal data when you use our website or contact us about our services.

1. Who We Are

Leicester Boilers 24/7 is the data controller for personal data collected through this website.

• Business name: Leicester Boilers 24/7
• Address: 30 Newton Lane, Wigston, Leicester, LE18 3SE
• Email: info@leicesterboilers247.com
• Telephone: 0116 4422959

We process personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Contact details: name, email address, telephone number, address and postcode.
• Service details: information about your boiler, heating system and the services you request.
• Website enquiry information: the content of any messages you send us via forms or email.
• Technical data: IP address, browser type and version, device information, and pages visited (where analytics tools are used).

3. How We Collect Your Data

We collect personal data when you:

• Complete an enquiry or quote form on our website;
• Contact us by phone, email, text message or social media;
• Enter into a contract with us for boiler or heating services;
• Browse our website (via cookies and similar technologies).

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations;
• To schedule and carry out boiler repairs, servicing and installations;
• To manage our relationship with you, including invoicing and aftercare;
• To comply with legal and regulatory obligations (e.g. Gas Safe requirements);
• To improve our website and services (for example via anonymous analytics).

5. Legal Bases for Processing

We rely on the following legal bases under UK GDPR:

• Contract: processing necessary to provide a quote, carry out work, or perform our contract with you.
• Legitimate interests: responding to enquiries, managing our business, and improving our services.
• Legal obligation: retaining certain records for tax, regulatory or safety purposes.
• Consent: where we rely on your consent, for example for certain marketing communications. You can withdraw consent at any time.

6. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purposes described in this Policy, including satisfying any legal, accounting or reporting requirements.

• Enquiry details are typically kept for up to 2 years.
• Job and invoice records may be kept for up to 6 years (or longer where required by law or for safety records).

7. Sharing Your Personal Data

We do not sell your personal data. We may share your data with:

• Trusted third parties who help us deliver our services (e.g. accountants, IT or hosting providers);
• Regulatory bodies or authorities where required by law (e.g. Gas Safe Register);
• Manufacturers or warranty providers where a warranty registration is carried out on your behalf.

Where we use third party service providers, we ensure appropriate contracts and safeguards are in place.

8. International Transfers

We primarily store and process data within the UK or European Economic Area (EEA). If data is transferred outside the UK/EEA, we will ensure appropriate safeguards are in place (for example, standard contractual clauses or equivalent protections).

9. Your Data Protection Rights

Under UK data protection law, you have rights including:

• Right of access – to request a copy of your personal data.
• Right to rectification – to ask us to correct inaccurate or incomplete data.
• Right to erasure – to ask us to delete your data in certain circumstances.
• Right to restriction – to ask us to restrict processing in certain circumstances.
• Right to object – to object to processing where we rely on legitimate interests or for direct marketing.
• Right to data portability – to ask us to transfer your data to you or another organisation in a usable format.

To exercise any of these rights, please contact us using the details above. We may need to verify your identity before acting on your request.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies. For more information about the cookies we use and how to control them, please see our Cookie Policy.

11. Marketing

We do not engage in aggressive or high-volume marketing. If we send you occasional updates or offers by email or SMS, you can opt out at any time by following the unsubscribe instructions or contacting us directly.

12. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. However, no system can be completely secure and we cannot guarantee absolute security.

13. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Please review this page periodically to stay informed.